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Privacy Policy



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Our commitment to privacy

 

We recognize that your privacy is important. This document outlines the types of personal information we receive and collect when you use itrainelite.com. Please take a moment to read the following policy so you understand how we use the personal information you submit. We strive to maintain the highest standards of decency and integrity in all our operations. Likewise, we are dedicated to protecting our customers', and online visitors' privacy on our website. This notice is easily found from our footer navigation menu found on every page of our website.


If you use any of itrainelite's services, you agree to these terms. If you have any questions about this privacy policy you can contact us at: LiveHelp@itrainelite.com


Personal Information

 

When you register with itrainelite.com, we ask you for personal information. your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased service requested. This information is used to maintain your monthly membership, process your orders, conduct account verifications, maintain your order and payment history, and to communicate with you about the status of your orders.


With your permission, we may also use your email address to send you:

1) Newsletters you subscribed to during registration

2) Special offers

3) Promotional announcements

4) Consumer surveys and feedback requests.

If you do not want to recieve these promotional anouncements from itrainelite you can log in to your member control panel and unsubscribe from these newsletters and announcements.


Occasionally, we send our customers special offers and promotional information via postal mail, using the shipping address provided. If you no longer want to receive the newsletters or other announcements simply unsubscribe by checking the aforementioned unsubscribe links.


Our site may contain links to other sites but we are not responsible for the content or privacy policies of other sites. Please review the privacy policies of all Web sites that gather personal information.


The information we collect

 

This policy notice applies to all information collected or submitted on the itrainelite.com website. Through the itrainelite.com website you can order free or premium memberships, order products, submit requests for information, register to receive DVDs, newsletters, and other materials. We collect the following types of personal information: Name, postal address, billing address, email address, phone number(s), credit card information, bank debit information, Usernames, Passwords. Non-Personal information may include: rating information, user comments, feedback, and suggestions.


Third-party Search

 

The search box on this web site ("Search Box") is powered by Google Inc ("Google"). You acknowledge and agree that Google's privacy policy (located at http://www.google.com/privacy.aspxl) shall apply to your use of the Search Box and by using the Search Box you consent to Google using your personal data in accordance with its privacy policy.


Sharing

 

itrainelite.com will not disclose your personal information provided in connection with membership registration or purchases, except with your knowledge and consent as described in this Privacy Policy or as may be required by law, or to protect the rights or property of itrainelite, LLC.


Information may be submitted by you to partnership companies with which we have a commercial relationship, including companies through which you reached itrainelite.com. For example, if you make a purchase with us because of a special offer made through another site acting as a distributor of our products, in that circumstance you will be considered their customer as well.


We will not, except as may be required by law, share with any other party your password or payment information.


We also reserve the right to disclose non-personal aggregated user statistics, such as demographic information "65% of our users are women" or “15% of our users live in California” in order to describe our services to prospective partners, advertisers, and other third parties. Under protection of confidentiality agreements, itrainelite.com may match common user information, such as name, address and phone number with third party data to avoid duplication and prevent errors.


How we use information

 

We use your personal information in three primary ways:

1) We use your personal information to provide membership status to you, the user. Your membership status may be free or premium based upon the service you purchase (or choose) upon sign-up.

2) We use your personal information to efficiently personalize relevant content, special offers, promotions, and website information.

3) We use your personal information to contact you in the event of an issue with your account or to reply to an information request from you. In regard to issues relating to your account we reply via email or phone, in accordance with your wishes.


Cookies and Log Files

 

We may use cookies to help you personalize your online experience. Cookies are identifiers that are transferred to your computer's hard drive through your Web browser to enable our systems to recognize your browser. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize the sites pages, or register with any of our site's services, a cookie enables itrainelite.com to recall your specific information on subsequent visits.

You have the ability to accept or decline cookies by modifying your Web browser; however, if you choose to decline cookies, you may not be able to fully experience the interactive features of the site.

Like many website servers we use log files. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.


We may serve third party advertisements that use cookies in the course of ads being served on our Web site to ascertain how many times you've seen an advertisement. No personally identifiable information you give us is provided to them for cookie or web beacon use, so they cannot personally identify you with that information on our Web site.


Communications

 

itrainelite.com members will occasionally receive information on products, services, promotions, and a newsletter. In all cases, we present the option to opt out of these types of communication. Current and former members will receive special offers and updates regarding our service unless you opt out of these communications. On rare occasions itrainelite.com technical staff sends out service-related announcements (e.g. our service is suspended for maintenance). Users may not opt out of these non-promotional communications.

During the registration process, we collect phone information so that we may call you for the purpose of preventing fraud during the ordering process of itrainelite.com membership. We may also call you during the first several weeks of your service to provide answers to any questions as well as to offer additional promotions only available via phone. After the first several weeks of your trial or service, we, or our authorized marketing partners, may periodically contact you for the purposes of improving our services by asking you to answer questions or complete surveys or by offering you other services that we feel you may benefit from.


Data Security

 

We take every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online (through the use of SSL encryption) and off-line (restricted in our offices).


itrainelite.com reserves the right to make any amendments, modifications or changes to this Privacy Policy at any time. If any material change is made to this Privacy Policy, we will notify our users about those changes on our website or via email. If you do not agree to such changes, you can modify your notification settings to opt out of certain notices from itrainelite.com or its marketing partners. If users have any questions about the security at our website, users can send an email to LiveHelp@itrainelite.com.


Children's Online Privacy Protection Act

 

This website is directed to adults and is in no way structured to attract persons under the age of 13. We operate in compliance with the Children's Online Privacy Protection Act, and will not knowingly collect or use personal information from anyone under 13 years of age. Premium members must be 18 with a valid credit card.


How you can access or correct your information

 

You can access your personally identifiable information collected by itrainelite.com accessing your account and updating your information. You can also correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.